Windows explorer.exe crashes while accessing network shares

  • 7014676
  • 03-Mar-2014
  • 02-Jun-2014


Novell ZENworks Configuration Management 11.2.4  


Accessing files on a networks shares causes explorer.exe to crash.


A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of an FTF Roll Up patches collection: it can be obtained at as "FTF Roll Up 1 for ZENworks (11 SP3)". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Additional Information

Problem started after updating to ZCM 11.2.4 MU1.
Customer can reproduce consistently.
Steps to duplicate:
Access a drive mapping.
Open a file docx, xlsx, txt etc... then exit the application.
Within a minute a pop-up box appears stating windows explorer.exe has stopped responding.