Environment
NetIQ iManager
NetIQ Identity Manager 4.0
NetIQ Identity Manager Driver - WorkOrder
NetIQ Identity Manager 4.0
NetIQ Identity Manager Driver - WorkOrder
Situation
In Identity Manager Administration, if one selects the Work Order Management and there select a workorder driver an error is shown:
"The container specified by the work order driver cannot be found. Please select another work order driver."
"The container specified by the work order driver cannot be found. Please select another work order driver."
Resolution
In Identity Manager Designer, select the Work Order Driver, open the
Properties, and select the GCVs. There click on the "WorkOrder Driver"
tab, click the [Edit XML] and paste in the following:
<?xml version="1.0" encoding="UTF-8"?><configuration-values>
<definitions>
<definition critical-change="true" display-name="Workorder Container" dn-space="dirxml" dn-type="slash" name="idv.workorder.container" type="dn">
<description>Workorder Container</description>
<value></value>
</definition>
</definitions>
</configuration-values>
It will have a value, as the same GCV is part of the NOVLWOBASE-GCVs package.
<?xml version="1.0" encoding="UTF-8"?><configuration-values>
<definitions>
<definition critical-change="true" display-name="Workorder Container" dn-space="dirxml" dn-type="slash" name="idv.workorder.container" type="dn">
<description>Workorder Container</description>
<value></value>
</definition>
</definitions>
</configuration-values>
It will have a value, as the same GCV is part of the NOVLWOBASE-GCVs package.
Cause
In Identity Manager 3.6.x there was a change to the driver Global Config
Values definitions, this means that the iManager Work Order plugin
cannot see the "idv.workorder.container" Global Config Value and
therefore gives this error.
Additional Information
This have been reported to engineering.