WorkOrder Driver: The container specified by the work order driver cannot be found

  • 7014650
  • 27-Feb-2014
  • 10-Oct-2014


NetIQ iManager
NetIQ Identity Manager 4.0
NetIQ Identity Manager Driver - WorkOrder


In Identity Manager Administration, if one selects the Work Order Management and there select a workorder driver an error is shown:

"The container specified by the work order driver cannot be found. Please select another work order driver."


In Identity Manager Designer, select the Work Order Driver, open the Properties, and select the GCVs. There click on the "WorkOrder Driver" tab, click the [Edit XML] and paste in the following:

<?xml version="1.0" encoding="UTF-8"?><configuration-values>
        <definition critical-change="true" display-name="Workorder Container" dn-space="dirxml" dn-type="slash" name="idv.workorder.container" type="dn">
            <description>Workorder Container</description>

It will have a value, as the same GCV is part of the NOVLWOBASE-GCVs package.


In Identity Manager 3.6.x there was a change to the driver Global Config Values definitions, this means that the iManager Work Order plugin cannot see the "idv.workorder.container" Global Config Value and therefore gives this error.

Additional Information

This have been reported to engineering.