Environment
Novell GroupWise Mobility Service 2.0
Situation
When trying to add users to GMS from a specific post office, their User State goes to failed
ERROR:"
ERROR:"
userID:cn=userid,ou=Emergency-Services,o=CGS] [eventID:] [objectID:] [Monitor] Initial sync request not sent for user: userid, not configured on default.pipeline1.groupwise"
in /var/log/datasync/mobility-agent.log
Resolution
- Launch ConsoleOne and go to Tools | GroupWise System Operations | Trusted Applications
- Select the GMS/Datasync Trusted Application and click Edit
- If there is an IP address entered in for the TCP/IP Address field, then click the pencil icon and delete the address
Cause
This issue can be caused by entering an IP address for the trusted application as this will cause your GMS/Datasync system to only work properly for the Post Office on this server's IP address.
Additional Information
/var/log/datasync/groupwise-agent.log
2014-02-25 14:06:59.272 INFO [CP WSGIServer Thread-3] [AppInterface:2116] [userID:] [eventID:] [objectID:] [targetAdded] Configuring user trn01efd.
2014-02-25 14:07:03.991 ERROR [CP WSGIServer Thread-3] [gwsoap:549] [userID:trn01efd] [eventID:] [objectID:] [] Failure parsing soap response. Response string: None; Exception: <urlopen error [Errno 1] _ssl.c:493: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol>
2014-02-25 14:07:04.024 ERROR [CP WSGIServer Thread-3] [gwsoap:831] [userID:trn01efd] [eventID:] [objectID:] [] Could not redirect user: [(Host){
2014-02-25 14:07:04.024 WARNING [CP WSGIServer Thread-3] [gwsoap:846] [userID:trn01efd] [eventID:] [objectID:] [] GroupWise login error for user (trn01efd): GroupWise login response returned code: 53365 (Invalid IP address for trusted application).
2014-02-25 14:07:04.025 WARNING [CP WSGIServer Thread-3] [gwuser:563] [userID:trn01efd] [eventID:] [objectID:] [configureUser] Failed to find user trn01efd in cache or failed GroupWise login! Can not complete this users configurations without logging in.