Environment
NetIQ PlateSpin Migrate 11
Situation
This article describes on how to workaround an error displayed while trying to generate diagnostics for investigation of a failed or completed job.
Error: Diagnostic HTML generation failed
Error: Diagnostics page fails to load
Resolution
The below workaround steps is an alternative way to obtain the Diagnostics XML in case of diagnostics generation fails with respect to localized environments.
1. Click on the link 'Generate Diagnostics' in the Migrate client. A new tuple record is created in the "Diagnosticreports" table of Migrate database.
2. The "Diagnosticreports" tuple records the error information. Follow the below procedure to obtain this error information:
- a) Log onto Database (using SQL Management Studio)
- b) Navigate to the database "portabilitysuite"
- c) Execute a query "Select * from [portabilitysuite].[dbo].[DiagnosticReports]"
- d) The Path field in the result will provide the location of Diagnostics XML
3. Go to the below location to identify the Diagnostic Report:
C:\Program Files (x86)\PlateSpin Migrate Server\Web\Diagnostics\<job guid>
Note: <job guid> value can be obtained from the "jobId" field of the query result obtained.
Cause
This issue is caused due to localization.