.jpg files get deleted a few seconds after opening an attachment

  • 7014538
  • 11-Feb-2014
  • 11-Feb-2014


Novell GroupWise 2012


When opening a .jpg file from an attachment to a GroupWise message, it opens correctly and shows the picture.  However after a few seconds the picture is replaced with an error that there is nothing in the selected path.


This has been submitted to engineering but there may not be anything GroupWise can do about it.  It is caused by the default program used to open .jpg files.  The workaround is to change the default program.  To do this go to Control Panel -> Programs -> Default Programs -> Set Associations and change the files .jpe, .jpeg and .jpg to something like Paint.


This is caused by the Microsoft Picture Manager that is installed with MicroSoft Office.  When Picture Manager is set as the default program to open .jpg files, those files are created in the My Documents/GroupWise folder as they should.  However after a few seconds they are deleted from there even with the attachment still open in the GroupWise client.  Changing the default program to open from Picture Manager to Paint and the files are no longer deleted.