GroupWise POA indexes are being lost and need to be regenerated

  • 7014517
  • 06-Feb-2014
  • 09-Feb-2014


Novell GroupWise 2012
Novell GroupWise 8


The problem environment has two concurrently running POA's (see Cause for details).
GroupWise Post Office Agent Indexes consistently not available, keeps getting destroyed.
Indexes are being lost and need to be regenerated.
Users report Find to be slow or unresponsive in GroupWise Client.
Unable to Search for mail or other items. Search is broken in the Client.
Errors such as the following are present in the Verbose POA logs during an index:
The database function 87 reported error [C042] on user23o.db
Error updating QuickFinder indexes: [C042]


Configure only one POA to be responsible for Indexing, disable the other:
  1. Console One | Properties of Post Office Agent (POA) object.
  2. Select GroupWise | QuickFinder.
  3. Deselect Enable QuickFinder Indexing, then click Apply. Make sure another POA handles indexing.


The problem environment had two POA's: one dedicated Indexer POA and the main POA, which were both set to be Indexing. This overlap corrupts the process as they try to index over top of each other and access the same files.