java.lang.reflect.InvocationException attepting to login to Service Desk

Document ID:7014459
Creation Date:27-Jan-2014
Modified Date:31-Oct-2016
- Micro Focus Products:
  Service Desk

Environment

Novell Service Desk

Situation

Unable to login to Service Desk.

Service Desk login screen error: java.lang.reflect.InvocationException.

Resolution

Fixed in Service Desk 7.1, please contact support for a workaround.

Cause

The Service Desk database table Category contains a null value.

Additional Information

Root Cause: Category Cannot be Null Even though the category is deleted.

Livetime.log

An error occurred when inserting the default preferences:
null
java.lang.NullPointerException
at com.livetime.core.init.CmdbIcons.setDefault(CmdbIcons.java:33)