Unable to verify account information on device (maximum devices).

  • 7014456
  • 27-Jan-2014
  • 27-Jan-2014


Novell GroupWise Mobility Service 2.0
Novell Data Synchronizer Mobility Pack


Unable to verify account information on device.
POA set to Low Security, Mobility set to GW Authentication.
Able to log in via Client but not device.
No account lock/expired/lockout issues on user object.
Trying to add a specific user to device returns authentication failed error to device.
Other users can be added fine to this device. In fact, this user receives the same error from any device


Verify there are no authentication issues from the logs:
TID 7012048 - Common user authentication issues from device.

Verify the maximum number of devices per user in Mobility WebAdmin Settings. This error may be received when the user has reached the maximum number of devices and the Mobility server refuses to add any additional devices.