Missing content showing in ZDC report after a System Update

  • 7014447
  • 23-Jan-2014
  • 10-Oct-2016

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Configuration Management 11.3

Situation

Primary servers have just been upgraded to a new version of ZENworks
Previous system updates have been deleted from ZCC (ZENworks Control Center)
Running ZDC (ZENworks Diagnostic Center) to validate the upgrade on the same day that the previous system updates were deleted

The following or similar errors are seen on the command line after running ZDC:

ERROR:

979 of 1603 content object(s) hosted on this server are missing or bad.

The following or similar errors are seen in a ZDC report:

ERROR:

The files referenced by following content objects are missing.

ERROR     Content GUID: dbebf511e09e460d0a187a4d989af1bf
Content Type: external
Content file: /var/opt/novell/zenworks/content-repo/system-update/5011020200fc50000000002012110609/msi/novell-zenworks-pxeclientfiles-11.2.2.12991.msi

ERROR     Content GUID: 963436c51142b68525a408e88d6102dc
Content Type: external
Content file: /var/opt/novell/zenworks/content-repo/system-update/5011020300fc50000000002013041002/rpm/novell-zenworks-zmediacreator-11.2.3-18519.i586.rpm

The files referenced by following content objects are missing.

Severity Description
ERROR Content GUID: dbebf511e09e460d0a187a4d989af1bf
Content Type: external
Content file: /var/opt/novell/zenworks/content-repo/system-update/5011020200fc50000000002012110609/msi/novell-zenworks-pxeclientfiles-11.2.2.12991.msi
ERROR Content GUID: 963436c51142b68525a408e88d6102dc
Content Type: external
Content file: /var/opt/novell/zenworks/content-repo/system-update/5011020300fc50000000002013041002/rpm/novell-zenworks-zmediacreator-11.2.3-18519.i586.rpm


Systems with 11.3.2 FRU1 may show many missing files from the %ZENworks_Home%\share\java\lib\missioncontrol directory
These files jmc.exe and files in missioncontrol directory were removed when v11.3.2 FRU1 was loaded.
These missing file errors can be ignored.



Resolution

It is expected that the previous system update files are missing. In this scenario, the content cleanup process has not run since deleting the previous system updates. These missing content entries will be cleaned up by the content cleanup process that runs nightly.

Additional Information

The content cleanup process is scheduled to run every night at midnight.

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