Environment
Novell ZENworks Configuration Management 11.2
Situation
- ZCM Agent is installed on a Windows 7 device.
- Parts of the Windows user profile including the appdata folder are redirected to a network path.
- Device or user assigned bundles are configured to show in the
Windows Start Menu
Resolution
A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of an FTF Roll Up patches collection: it can be obtained at https://download.novell.com/Download?buildid=6c6917CRv6U~ as "FTF Roll Up 1 for ZENworks (11 SP3)". This update should only be applied if the symptoms above are being experienced, and are causing problems.
Please report any problems encountered when using this Patch, by using the feedback link on this TID.
Please report any problems encountered when using this Patch, by using the feedback link on this TID.
Cause
NALSHELL.DLL is not always able to
read and resolve path information of the user profile as required.
Windows Explorer starting on user login might launch NALSHELL.DLL before a mapped used for
user profile path redirection becomes available so that respective
needed file access fails.