OES11 - Tivoli TSM backup spawning error ANS1587W on /var/opt/novell/nclmnt/ folder.

  • 7014386
  • 08-Jan-2014
  • 08-Jan-2014

Environment

Novell Open Enterprise Server 11 (OES 11) Linux
IBM Tivoli Storage Manager 5.5 (TSM)

Situation

When running a backup of multiple OES11 SP1 servers, this always caused TSM to display error ANS1587W while trying to access the  /var/opt/novell/nclmnt/ folder.

This problem never existed for OES2 SP3.


Resolution

The solution was made to the 'getfattr' implementation shipped with the novfs-kmp package.

A PTF for this problem is available from Novell. When required, please open a SR with Novell Technical Services and refer to this TID.  A public available solution is planned for an upcoming OES11 Scheduled Maintenance release.

Cause

There was a problem with the OES11 getfattr implementation.

    oes2sp3:/ # getfattr /var/opt/novell/nclmnt/
    getfattr: /var/opt/novell/nclmnt: No such file or directory
    oes2sp3:/ #

    oes11sp1:/ # getfattr /var/opt/novell/nclmnt/
    getfattr: /var/opt/novell/nclmnt/: Operation not permitted
    oes11sp1:/ #

Additional Information

The /var/opt/novell/nclmnt/ folder is actually a mount point and belongs to the novfs package.

    oes11sp1:~ # cat /proc/mounts | grep novfs
    novfs /var/opt/novell/nclmnt novfs rw,relatime 0 0
    oes11sp1:~ #


When for example using the nwlogin command to login to a remote server, this will create a 'mount' point for the remote server under the /var/opt/novell/nclmnt folder so the Novell Linux client is able to navigate to the remote server.

The error ANS1587W is described on the IBM Tivoli Storage Manager site here and describes required attributes cannot be retrieved.

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