Unable to see a user while being connected to Secondary Domain

  • Document ID:7014373
  • Creation Date:06-Jan-2014
  • Modified Date:06-Jan-2014
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 8
Novell GroupWise 2012

Situation

Unable to see a user while being connected to Secondary Domain
User can be seen while connected to the Primary Domain but not Secondary Domain

Resolution

  1. Launch ConsoleOne and connect to the Primary Domain
  2. Right Click on the user and click GroupWise Utilities and click Synchronize
  3. Wait for a minute and connect to the Secondary Domain
  4. Check if the user can be seen now
If the above does not work, follow the steps listed below
  1. Connect to the Primary Domain
  2. Shut down the Secondary Domain's MTA
  3. Right Click on the Secondary Domain and click GroupWise Utilities | System Maintenance | Rebuild Database
  4. Click Run
  5. Make sure the path to the Secondary Domain is correct
  6. Click OK
  7. Once the Rebuild is complete, start the Secondary Domain's MTA