NZViewer.exe occasionally crashes attempting to Remote Control certain devices

  • Document ID:7014309
  • Creation Date:17-Dec-2013
  • Modified Date:19-Dec-2013
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2

Situation

When attempting to remote control a device, nzrViewer.exe crashes.

Resolution

As a workaround, disable "Session Encryption", "Enable Caching", and "Dynamic Bandwidth" in the remote control options.

Status

Reported to Engineering