NZViewer.exe occasionally crashes attempting to Remote Control certain devices

  • 7014309
  • 17-Dec-2013
  • 19-Dec-2013

Environment

Novell ZENworks Configuration Management 11.2

Situation

When attempting to remote control a device, nzrViewer.exe crashes.

Resolution

As a workaround, disable "Session Encryption", "Enable Caching", and "Dynamic Bandwidth" in the remote control options.

Status

Reported to Engineering

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