Environment
Novell ZENworks Configuration Management 11.2.3a
Novell ZENworks Configuration Management 11.2.3a Inventory
Novell ZENworks Configuration Management 11.2.4
Novell ZENworks Configuration Management 11.2.4 Inventory
Novell ZENworks Configuration Management 11.2.3a Inventory
Novell ZENworks Configuration Management 11.2.4
Novell ZENworks Configuration Management 11.2.4 Inventory
Situation
Very randomly ZCMUMHelper.exe crashes.
This results in an error on screen stating that ZCMUMHelper.exe has stopped working.
This results in an error on screen stating that ZCMUMHelper.exe has stopped working.
Resolution
A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=Rbs5fYlojj0~ as "ZCM 11.2.4 Monthly Update 1 - see TID 7014163". This update should only be applied if the symptoms above are being experienced, and are causing problems.
Click "Close the Program" in the on-screen notification window.
The ZCMUMHelper.exe will be restarted automatically
Please report any problems encountered when using this Patch, by using the feedback link on this TID.
Workaround:Click "Close the Program" in the on-screen notification window.
The ZCMUMHelper.exe will be restarted automatically
Cause
An obsolete trace statement is causing an access violation error, resulting in the crash of ZCMUMHelper.exe
Additional Information
Apart from the inconvenience of the message, there is no loss in functionality