Environment
Novell GroupWise Mobility Service 2.0
Novell Data Synchronizer Mobility Pack
Novell Data Synchronizer Mobility Pack
Situation
Some users receive their messages while others don't, not flowing to select devices.
Mail items are received and converted according to both GroupWise and Mobility connectors, just not pushed down to devices.
Certain users aren't receiving mail items, but they do in the GroupWise Client.
/var/log/datasync/connectors/mobility-agent.log or /var/log/datasync/connectors/default.pipeline1.mobility-AppInterface.log contain the following:
DEBUG [Device_Thread-15] [DeviceInterface:720] [userID:cn=user1,ou=users,o=novell] [eventID:] [objectID:] [Server] FolderSync command received
DEBUG [Device_Thread-15] [folderSync:80] [userID:cn=user1,ou=users,o=novell] [eventID:] [objectID:] [] Start doFolderSync:
INFO [Device_Thread-15] [folderSync:138] [userID:cn=user1,ou=users,o=novell] [eventID:] [objectID:] [Folder] Invalid Sync Key: Requested (1), Stored (0)
Mail items are received and converted according to both GroupWise and Mobility connectors, just not pushed down to devices.
Certain users aren't receiving mail items, but they do in the GroupWise Client.
/var/log/datasync/connectors/mobility-agent.log or /var/log/datasync/connectors/default.pipeline1.mobility-AppInterface.log contain the following:
DEBUG [Device_Thread-15] [DeviceInterface:720] [userID:cn=user1,ou=users,o=novell] [eventID:] [objectID:] [Server] FolderSync command received
DEBUG [Device_Thread-15] [folderSync:80] [userID:cn=user1,ou=users,o=novell] [eventID:] [objectID:] [] Start doFolderSync:
INFO [Device_Thread-15] [folderSync:138] [userID:cn=user1,ou=users,o=novell] [eventID:] [objectID:] [Folder] Invalid Sync Key: Requested (1), Stored (0)
Resolution
To restore sync with a particular device with an Invalid Sync Key:
- Remove the account from the device.
- Restart the device.
- Add the account back to the device.
Cause
The device has inconsistent or invalid information for proper sync.