iPrint Client 5.92 fails with Windows 8.1

  • 7014275
  • 10-Dec-2013
  • 10-Dec-2013

Environment

Novell iPrint for Linux

Situation

Multiple symptoms are possible when attempting to use the 5.92 iPrint Client on Windows 8.1.

Symptom 1: iPrint Client install hangs

Symptom 2: Devices and Printers becomes unresponsive when installing an iPrint printer.

Symptom 3: Attempting to install an iPrint printer results in the following error:
Error:Unrecognized OS Version
Major:6,Minor:3, assuming it as Windows 7

Symptom 4: Attempting to upload a printer driver to the Drivers Store results in:
The iPrint client is not installed.  Do you want to install it now?

Unsupported client type.

Resolution

Uninstall the 5.92 version of the iPrint client from the Windows workstation.
Install the 5.93 or later version of the iPrint Client.

Note: In some cases, the iPrint uninstall will not remove the 5.92 iPrint client.  In those cases, manually remove the client by:

    Stop the Windows Print Spooler
        Run the cmd prompt as administrator
            Press the WINDOWS and X keys
            Click Command Prompt (Admin)
            Click Yes to the User Account Control message
        Type this command:
            net stop spooler
    Stop iprnt services
        Press the following key combination:
            Ctrl-Shift-Esc
        Click the Startup tab
        Highlight each iPrint related process, right-click, and choose Disable
            It is possible there is only one process listed
    Remove iPrint system files
        Using Windows Explorer, remove the following files:
            It is possible some of the files listed below do not exist.  If so, skip to the next file.
        C:\WINDOWS\system32\nippnt.dll
        C:\WINDOWS\system32\nipplib.dll
        C:\WINDOWS\system32\nippcl32.dll
        C:\WINDOWS\system32\nipplgex.dll
        C:\WINDOWS\system32\iprntsrv.exe
        C:\WINDOWS\system32\iprntcmd.exe
        C:\WINDOWS\system32\iprntcfg.exe
        C:\WINDOWS\system32\iprntctl.exe
        C:\WINDOWS\system32\iprntlgn.exe
        C:\WINDOWS\system32\iprntzip.dll
        C:\WINDOWS\system32\nippzlib.dll
        C:\WINDOWS\system32\zlib.dll
        C:\WINDOWS\system32\nipped.dll
        C:\WINDOWS\system32\nippdrvi.dll
        C:\WINDOWS\system32\nippdzip.dll
        C:\WINDOWS\system32\iprntzppd.dll
        C:\WINDOWS\system32\nipplpte.exe
        C:\WINDOWS\system32\icapture.exe
        C:\WINDOWS\system32\ienipp.ocx
        C:\WINDOWS\system32\npnipp.dll
        C:\WINDOWS\system32\drivers\nipplpt.sys
        Remove the C:\WINDOWS\system32\iprint and C:\WINDOWS\system32\iprnt directories
    Start the Print Spooler
        Within a cmd prompt (which was launched in administrator mode), type:
            net start spooler
    The Devices and Printers hang should be resolved.  Install the newer version of the iPrint Client which supports Windows 8.1 (when that is available).

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