Auto Complete does not work when sending a new email

  • Document ID:7014228
  • Creation Date:05-Dec-2013
  • Modified Date:05-Dec-2013
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise
Microsoft Outlook

Situation

Auto-complete does not work when sending a new email
Auto complete does not work when typing in the To or CC or BCC field
ERROR:"The Novell System Address Book is not available from your Windows Messaging System" when clicking Tools | Address Book | File | Address Completion Address Books

Resolution

  1. Uninstall GroupWise and Outlook
  2. Reinstall GroupWise
  3. Reinstall Outlook

    Cause

    When Outlook is installed before GroupWise it creates some mapi settings that GroupWise is not able to override.  If GroupWise is installed first, this shouldn't be an issue.