ZENworks Reporting 5.0: Error when saving Ad Hoc view when using ZENworks Domain

  • 7014214
  • 03-Dec-2013
  • 28-Oct-2016

Environment

Novell ZENworks Configuration Management 11.2.4 - ZENworks Reporting 5.0  - does NOT apply to 5.6

Situation

When trying to save an AD Hoc view using the ZENworks Domain, an error is displayed
"You can't delete or overwrite this resource because another resource (such as a dashboard) uses it."


Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=TjfzsLNuAIw~ as "ZCM 11.2.4 fix for ZENworks Reporting 5 error with ZENworks Domain - see TID 7014214". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Additional Information

Note:  This is NOT for ZRS 5.6, only 5.0.

As this fix addresses an issue with ZRS's own internal database, it can be used against some later versions of ZCM such as 11.4.  However, there is the potential for side effects such as random errors

The server has encountered an error.  Please excuse the inconvenience. 
To solve this problem, run the zrsconfig tool, accept the current/default settings (next/next/next/etc) and then reboot the ZRS server.

Refer to the ZENworks Reporting 5 System Reference for further information on zrsconfig.

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