Internal mails do not reach valid users in other post offices if the To field contains an invalid recipient email address

  • Document ID:7014212
  • Creation Date:02-Dec-2013
  • Modified Date:02-Dec-2013
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 8
Novell GroupWise 2012

Situation

Invalid recipient causes valid users in other post offices to not receive emails
Mail sent to valid recipient stays pending if an invalid user is mentioned in the To Field
Messages does not get delivered between different post offices if an the message is sent to an invalid recipient too
Message to valid users stay pending if an email it sent to valid and invalid users

Resolution

To further explain the issue, an email is sent to
user1@example.com (internal user in a different post office)
user2@example.com (internal user in a different post office)
user3@example.com (internal user in the same post office)
user4a@example.com (User that does not exist)
 
The email to user4a@example.com bounces back. The email to user3@example.com works because the user is in the same post office. The emails to user1 and user2 stays pending
 
Follow the steps listed below:
  1. Launch ConsoleOne and connect to GroupWise Domain
  2. Click Tools | GroupWise System Operations | Addressing Rules and disable all the Addressing Rules
  3. Restart all the Message Transfer Agents (MTAs)
  4. Right Click on any one Domain Object and click Properties
  5. Click GroupWise | Internet Addressing
  6. If the option Internet Agent for outbound SMTP/MIME messages: is selected, uncheck it and click Apply. If it is not selected, just put a check mark on it and click Apply
  7. Revert the setting back to its original state and click Apply and Close
  8. Follow steps 4-7 for all the Domain Objects