ZCM agent stops communicating - zmd-messages.log shows error with ostargets.xml

  • Document ID:7014198
  • Creation Date:28-Nov-2013
  • Modified Date:02-Jan-2014
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2

Situation

The ZCM agent cannot properly communicate with ZCM primary server
 
Error reported in the zmd-messages.log:
[RegistrationManager] [Exception parsing ostargets.xmlRoot element is missing.]

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=Rbs5fYlojj0~ as "ZCM 11.2.4 Monthly Update 1 - see TID 7014163". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.