Environment
Situation
ZCM agent jsvc process (running as root user) goes into hang state.
ZCM agent process does neither stop nor can it be killed.
lsof shows the file novell-zenworks-xplatzmd.properties file open many times by the ZCM agent process.
[ZenworksAgent] [38] [NwIfManager] [Exception fetching network interfaces details.] [] []
[ZenworksAgent] [38] [NwIfManager] [------------------------------------------------------------------------------------] [] []
[ZenworksAgent] [38] [NwIfManager] [Message: Too many open files] [] []
[ZenworksAgent] [38] [NwIfManager] [Exception Type: class java.net.SocketException] [] []
[ZenworksAgent] [38] [NwIfManager] [Stack: java.net.NetworkInterface.getAll(Native Method)] [] []
[ZenworksAgent] [38] [NwIfManager] [------------------------------------------------------------------------------------] [] []
[ZenworksAgent] [38] [NwIfManager] [***************** End Exception Dump ***********************] [] []
..."
Resolution
This Patch has had limited testing, and should not be used in a
production system without first being checked in a test environment.
Some Patches have specific requirements for deployment, it is very
important to follow any instructions in the readme at the download site.
Please report any problems encountered when using this Patch, by using
the feedback link on this TID.
For ZCM 11.2.4: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=9YybyLunWx0~ as "ZCM 11.2.4 fix for Linux Satellite Server stops processing: "too many open files" - see TID 7014190". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.
This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.