User login error and slow refresh

  • Document ID:7014185
  • Creation Date:26-Nov-2013
  • Modified Date:01-Aug-2019
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

ZENworks Configuration Management 2017
ZENworks Configuration Management 11

Situation

ERROR (from zmd-messages.log):

 [DEBUG] [11/26/2013 10:37:06.708] [1140] [ZenworksWindowsService] [37] [] [CommonCasa] [] [ObtainAuthToken took exception: -939720701 System.Exception: -939720701
   at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid, String()& extraData, IntPtr micasaContext, String& AuthMech)
   at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthToken(String SessionID, String RealmName, String Host, String& AuthToken, String()& ExtraAttribs, IntPtr MicasaContext, String& AuthMech)] [] [] 
 [DEBUG] [11/26/2013 10:37:06.708] [1140] [ZenworksWindowsService] [37] [] [CommonCasa] [] [Stack Trace:     at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(String sService, String sHost, WinLuid luid, String()& extraData, IntPtr micasaContext, String& AuthMech)
   at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthToken(String SessionID, String RealmName, String Host, String& AuthToken, String()& ExtraAttribs, IntPtr MicasaContext, String& AuthMech)] [] [] 
 [DEBUG] [11/26/2013 10:37:06.708] [1140] [ZenworksWindowsService] [37] [] [CommonCasa] [] [ObtainAuthToken returning -939720701] [] [] 

Resolution

Restarting the zenserver service on the failing primary resolved the problem.

Cause

Since no logs were enabled for server side ats.log and ats.trace the cause is not yet determined.  But the casa service was failing to return a valid auth token policy until restart of the service.

Additional Information

casatester.exe showed unexpected error connection reset when trying to get authtokenpolicy from a primary.