How to generate a core dump for the GroupWise Client on Windows using ProcDump

  • Document ID:7014183
  • Creation Date:26-Nov-2013
  • Modified Date:16-Apr-2020
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 2012
Novell GroupWise 8
GroupWise 2014 R2
GroupWise 18

Situation

How to collect a core dump for the GroupWise Client on Windows using ProcDump.

Resolution

Please follow the steps below to manually generate a core dump of the GroupWise Client on Windows:
  1. Download ProcDump from Microsoft.
  2. Unzip ProcDump.zip to the Desktop.
  3. Launch Command Prompt.
  4. Change Directory to Desktop: cd Desktop
  5. Enter the following command while in the same directory as the extracted procdump:
    procdump -mp grpwise.exe grpwise.dmp
  6. When the GroupWise Client is frozen, hanging, or crashing, feel free to give it several seconds before pressing Ctrl-C to end the dump.
  7. The grpwise.dmp file should then be created in the same directory (the Desktop).

Additional Information

  New Information:

Be aware that in order to get the most information that can assist GroupWise development in diagnosing a GroupWise core file on Windows,
it would be suggested to use this syntax as it gathers the maximum information in the dump.

This is from the Microsoft website in regard to using the -ma switch :


"Write a dump file with all process memory. The default dump format only includes thread and handle information."

Enter the following suggested command:    procdump -ma -e -mk -h grpwise.exe