Some USB devices are always disabled when a USB Connectivity Policy is in force

Document ID:7014168
Creation Date:23-Nov-2013
Modified Date:19-Dec-2013
- Micro Focus Products:
  ZENworks Configuration Management
  ZENworks Endpoint Security Management

Environment

Novell ZENworks Configuration Management 11.2 Policies
Novell ZENworks Endpoint Security Management 11.2 Policies

Situation

When a USB Connectivity Policy is in force, some devices are always disabled, regardless of the settings in the policy.

The Device ID does not follow the "normal" format USB\VID_XXXX&PID_YYYY for example USB\HASP

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=Rbs5fYlojj0~ as "ZCM 11.2.4 Monthly Update 1 - see TID 7014163". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.