Environment
Novell ZENworks Configuration Management 11.2.4
Situation
Upgrade to ZENworks 11.2.4 completed successfully
Blank browser screen seen after entering credentials to login to ZCC (ZENworks Control Center)
The following error is seen in the zcc.log (full stack trace in Additional Information):
java.lang.NoSuchMethodException: com.novell.zenworks.fw.web.internal.Login.validateLanguageInput(java.lang.Object, com.novell.web.controls.ServerValidateEventArgs)
Blank browser screen seen after entering credentials to login to ZCC (ZENworks Control Center)
The following error is seen in the zcc.log (full stack trace in Additional Information):
java.lang.NoSuchMethodException: com.novell.zenworks.fw.web.internal.Login.validateLanguageInput(java.lang.Object, com.novell.web.controls.ServerValidateEventArgs)
Resolution
The following file should exist on the primary server:
Windows: %ZENWORKS_HOME%\share\tomcat\webapps\zenworks\WEB-INF\lib\zcc-framework.jar
Linux: /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/lib/zcc-framework.jar
When this issue was seen, there was an extra .jar file in the same directory:
Windows: %ZENWORKS_HOME%\share\tomcat\webapps\zenworks\WEB-INF\lib\zcc-framework-11.2.2.jar
Linux: /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/lib/zcc-framework-11.2.2.jar
Do the following to resolve the issue:
Windows: %ZENWORKS_HOME%\share\tomcat\webapps\zenworks\WEB-INF\lib\zcc-framework.jar
Linux: /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/lib/zcc-framework.jar
When this issue was seen, there was an extra .jar file in the same directory:
Windows: %ZENWORKS_HOME%\share\tomcat\webapps\zenworks\WEB-INF\lib\zcc-framework-11.2.2.jar
Linux: /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/lib/zcc-framework-11.2.2.jar
Do the following to resolve the issue:
- Stop the ZENworks services on the server
- Remove the zcc-framework-11.2.2.jar from the ZENworks file structure
- Start the ZENworks services again on the server
Additional Information
Full stack trace from zcc.log:
14 Nov 2013 10:00:12 ============== Exception (begin) ===========================
14 Nov 2013 10:00:12 Exception occured
java.lang.NoSuchMethodException: com.novell.zenworks.fw.web.internal.Login.validateLanguageInput(java.lang.Object, com.novell.web.controls.ServerValidateEventArgs)
at java.lang.Class.getMethod(Class.java:1605)
at com.novell.web.controls.CustomValidator.evaluateIsValid(CustomValidator.java:147)
at com.novell.web.controls.BaseValidator.validate(BaseValidator.java:298)
at com.novell.web.controls.Page.validate(Page.java:402)
at com.novell.web.controls.BasePostbackControl.isRequestValid(BasePostbackControl.java:515)
at com.novell.web.controls.Button.raisePostBackEvent(Button.java:471)
at com.novell.web.controls.Page.raisePostBackEvent(Page.java:1102)
at com.novell.web.controls.Page.raisePostBackEvents(Page.java:1059)
at com.novell.web.controls.Page.internalProcessRequest(Page.java:724)
at com.novell.web.controls.Page.processRequest(Page.java:668)
at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
at org.apache.jsp.jsp.fw.internal.Login_jsp._jspService(Login_jsp.java:433)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:342)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
14 Nov 2013 10:00:12
Exception Info:
14 Nov 2013 10:00:12 Class....... java.lang.NoSuchMethodException
14 Nov 2013 10:00:12 Message..... com.novell.zenworks.fw.web.internal.Login.validateLanguageInput(java.lang.Object, com.novell.web.controls.ServerValidateEventArgs)
14 Nov 2013 10:00:12 Logged at... Page................685
14 Nov 2013 10:00:12 ============== Exception (end) =============================
14 Nov 2013 10:00:12 ============== Exception (begin) ===========================
14 Nov 2013 10:00:12 Exception occured
java.lang.NoSuchMethodException: com.novell.zenworks.fw.web.internal.Login.validateLanguageInput(java.lang.Object, com.novell.web.controls.ServerValidateEventArgs)
at java.lang.Class.getMethod(Class.java:1605)
at com.novell.web.controls.CustomValidator.evaluateIsValid(CustomValidator.java:147)
at com.novell.web.controls.BaseValidator.validate(BaseValidator.java:298)
at com.novell.web.controls.Page.validate(Page.java:402)
at com.novell.web.controls.BasePostbackControl.isRequestValid(BasePostbackControl.java:515)
at com.novell.web.controls.Button.raisePostBackEvent(Button.java:471)
at com.novell.web.controls.Page.raisePostBackEvent(Page.java:1102)
at com.novell.web.controls.Page.raisePostBackEvents(Page.java:1059)
at com.novell.web.controls.Page.internalProcessRequest(Page.java:724)
at com.novell.web.controls.Page.processRequest(Page.java:668)
at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
at org.apache.jsp.jsp.fw.internal.Login_jsp._jspService(Login_jsp.java:433)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:342)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
14 Nov 2013 10:00:12
Exception Info:
14 Nov 2013 10:00:12 Class....... java.lang.NoSuchMethodException
14 Nov 2013 10:00:12 Message..... com.novell.zenworks.fw.web.internal.Login.validateLanguageInput(java.lang.Object, com.novell.web.controls.ServerValidateEventArgs)
14 Nov 2013 10:00:12 Logged at... Page................685
14 Nov 2013 10:00:12 ============== Exception (end) =============================