ZENworks Reporting 5: Unable to open a saved Ad Hoc View for languages with double-byte characters

  • 7014090
  • 12-Nov-2013
  • 25-Nov-2013


Novell ZENworks Configuration Management 11.2.4 - ZENworks Reporting 5


When trying to open a save Ad Hoc View when using a language that has double-byte characters, an error is displayed


  1. Take a backup of the server.xml file on the ZENworks Reporting server.

      • Windows: %ZRS_HOME%\js\apache-tomcat\conf\server.xml

      • Linux: /opt/novell/zenworks-reporting/js/apache-tomcat/conf/server.xml

  1. Add the attribute URIEncoding="UTF-8" for all the <Connector> elements.
    For example, if there is a line similar to
    <Connector port="8009" protocol="AJP/1.3" redirectPort="8443"/>
    add the attribute so that it looks like this
    <Connector port="8009"
    URIEncoding="UTF-8" protocol="AJP/1.3" redirectPort="8443"/>
    and repeat for each instance in the file

  2. Save the server.xml file.

  3. Delete the folder called 'Catalina' at the location

      • Windows: %ZRS_HOME%\js\apache-tomcat\work\

      • Linux: /opt/novell/zenworks-reporting/js/apache-tomcat/work/
        to clear the server cache.

  1. Restart ZENworks Reporting server

    To stop, start, or restart the ZENworks Reporting services.

    • For Windows:

      • Click Start > All Programs > ZENworks Reporting 5

      • Go to the Start or Stop > Services folder.

      • Click Stop Service to stop the services or click Start Service to start the services.

    • For Linux:

      Execute the following commands:
      • To Start the Service: /etc/init.d/NovellZENworksReportingServer start

      • To Stop the Service: /etc/init.d/NovellZENworksReportingServer stop

      • To Restart the Service: /etc/init.d/NovellZENworksReportingServer restart


Reported to Engineering