Environment
Situation
![](https://support.microfocus.com/kb/knova/images/7014090-AdHocView.png)
Resolution
Take a backup of the server.xml file on the ZENworks Reporting server.
Windows: %ZRS_HOME%\js\apache-tomcat\conf\server.xml
Linux: /opt/novell/zenworks-reporting/js/apache-tomcat/conf/server.xml
Add the attribute URIEncoding="UTF-8" for all the <Connector> elements.
For example, if there is a line similar to
<Connector port="8009" protocol="AJP/1.3" redirectPort="8443"/>
add the attribute so that it looks like this
<Connector port="8009" URIEncoding="UTF-8" protocol="AJP/1.3" redirectPort="8443"/>
and repeat for each instance in the fileSave the server.xml file.
Delete the folder called 'Catalina' at the location
Windows: %ZRS_HOME%\js\apache-tomcat\work\
Linux: /opt/novell/zenworks-reporting/js/apache-tomcat/work/
to clear the server cache.
Restart ZENworks Reporting server
To stop, start, or restart the ZENworks Reporting services.
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For Windows:
- Click Start > All Programs > ZENworks Reporting 5
- Go to the Start or Stop > Services folder.
- Click Stop Service to stop the services or click Start Service to start the services.
Execute the following commands:- To Start the Service:
/etc/init.d/NovellZENworksReportingServer start
- To Stop the Service:
/etc/init.d/NovellZENworksReportingServer stop
- To Restart the Service: /etc/init.d/NovellZENworksReportingServer restart
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