User not receiving internet email after renaming the user

  • Document ID:7014079
  • Creation Date:11-Nov-2013
  • Modified Date:11-Nov-2013
    • Micro Focus Products:
      GroupWise

Environment

Products:
Novell GroupWise 8
Novell GroupWise 2012
 
Configuration:
Nickname created for the old email address
SPAM filter being used to receive emails

Situation

User not receiving internet email after renaming the user
User not receiving internet email on the new email address after a rename
User not receiving internet email on the old email address after a rename even after creating a nickname

Resolution

  1. Telnet to GWIA on port 25 and type the following
    telnet x.x.x.x 25
    ehlo novell.com
    mail from:test1@example.com
    rcpt to:problemUserid@email.com
    data
    This is test
    .
    quit
  2. If the email is received by the user, then please check the Server that accepts the email like the spam server that accepts the email and make sure the email is not being blocked there