Datasync stops working, the server must be re-booted constantly to restart the mobility connector.

  • 7014049
  • 05-Nov-2013
  • 10-Dec-2013

Environment

Novell Data Synchronizer Mobility Pack

Situation

Datasync stops working, the server must be re-booted constantly to restart the mobility connector.
Mail delivery to mobile devices stops, the mobility connector is stopped and restarting datasync services does not correct the problem.
The Datasync server must be re-booted in order for it to start working again.
cat /opt/novell/datasync/version shows 579
/var/log/datasync/configengine/configengine.log:
2013-05-17 10:04:40.098 ERROR [CP WSGIServer Thread-8] [util:248] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************
2013-05-17 10:04:40.098 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION: Traceback (most recent call last):
2013-05-17 10:04:40.098 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "configengine/lib/configengine/__init__.py", line 770, in getConnectorInfo
2013-05-17 10:04:40.098 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/client.py", line 537, in __call__
2013-05-17 10:04:40.099 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     return client.invoke(args, kwargs)
2013-05-17 10:04:40.099 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/client.py", line 597, in invoke
2013-05-17 10:04:40.099 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     result = self.send(msg)
2013-05-17 10:04:40.099 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/client.py", line 622, in send
2013-05-17 10:04:40.099 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     reply = transport.send(request)
2013-05-17 10:04:40.099 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/transport/http.py", line 76, in send
2013-05-17 10:04:40.099 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     fp = self.u2open(u2request)
2013-05-17 10:04:40.100 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/transport/http.py", line 116, in u2open
2013-05-17 10:04:40.100 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     return self.urlopener.open(u2request, timeout=tm)
2013-05-17 10:04:40.100 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/usr/lib64/python2.6/urllib2.py", line 391, in open
2013-05-17 10:04:40.100 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     response = self._open(req, data)
2013-05-17 10:04:40.100 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/usr/lib64/python2.6/urllib2.py", line 409, in _open
2013-05-17 10:04:40.101 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     '_open', req)
2013-05-17 10:04:40.101 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/usr/lib64/python2.6/urllib2.py", line 369, in _call_chain
2013-05-17 10:04:40.101 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     result = func(*args)
2013-05-17 10:04:40.101 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "common/lib/supersocket.py", line 296, in https_open
2013-05-17 10:04:40.101 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "/usr/lib64/python2.6/urllib2.py", line 1161, in do_open
2013-05-17 10:04:40.101 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:     raise URLError(err)
2013-05-17 10:04:40.102 ERROR [CP WSGIServer Thread-8] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION: URLError: <urlopen error The read operation timed out>
2013-05-17 10:04:40.102 ERROR [CP WSGIServer Thread-8] [util:252] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************

Resolution

Please follow the steps provided in TID 7007012 - How to update Mobility to the latest DataSync Mobility Pack.

Cause

The version of Mobility Pack on the server is outdated. GroupWise is 2012. Mobility build 579 is old and needs to be updated.