Update of ZCM agent to version 11.2.4 appears to "hang" at 38%

  • 7013444
  • 14-Oct-2013
  • 28-Oct-2013


Novell ZENworks Configuration Management 11.2.4 System Update


Upgrading 32-bit device to ZCM 11.2.4

Update seems "stuck" at 38% for a long time (up to 8 minutes)

Checking system-update logs, the hold-up is in novell-zenworks-fde-sec- and the last entry in the MSI log is Doing action: FSE_MSI_CheckState


This is expected behaviour on some slower devices, and does not indicate that anything is wrong with the update - do not reboot managed devices to try to "fix" this during an update, always wait for it to complete, or errors may occur. If the update fails showing a 1603 error, then as a first resort, re-deploy the update to that device.