Overlapping rules have unexpected results - moves according to rule with fewer conditions

  • 7013390
  • 01-Oct-2013
  • 01-Oct-2013

Environment

Novell GroupWise 2012 Support Pack 2

Situation

Overlapping rules have unexpected results - moves according to rule with fewer conditions.
GroupWise Rules do not work or perhaps not working properly.
Please see the steps for reproduction below for further details.

Resolution

Steps for Reproduction:
  1. Create two Rules (Tools | Options | Rules):
    • Rule #1: Move any new items that contain the subject 'Testing' and the Message 'abc' to Folder1
    • Rule #2: Move any new items that contain the subject 'Testing' to Folder2
  2. Send two emails to yourself:
    • Email #1:
           Subject: Testing
           Message: abc
    • Email #2:
           Subject: Testing
  3. Execute the rules (Tools | Options | Rules | Run):
    • Messages are in Folder2 when Email #1 should be in Folder1. Message with body 'abc' goes to Folder2.
    • Folder2 now contains both messages while Folder1 remains empty until you run Rule #1 manually.

Status

Reported to Engineering