ZCM TFTP content not replicating

  • 7013389
  • 01-Oct-2013
  • 19-Dec-2013

Environment

Novell ZENworks Configuration Management 11.2 Imaging
Novell ZENworks Configuration Management 11.2 Bundles

Situation

TFTP Replication Status shows as Pending or Failed in ZCC for either Primary or Satellite servers.

The option is found here:
ZCC > Configuration > Device Management > Preboot Services > TFTP Replicating Settings

Messages in loader-messages.log:

[DEBUG] [17/07/13 21:17:32] [] [Loader.ExtractTFTPHandler] [2012] [] [Processing TFTP Extract for content GUID: 1da3ceaef226dc1a34c0a95979cf4768. (retry - 8)]
[DEBUG] [17/07/13 21:17:32] [] [Loader.ExtractTFTPHandler] [2012] [] [Content of content GUID: 1da3ceaef226dc1a34c0a95979cf4768 is not yet available. Will check again in 10 minutes.]


Also:

[DEBUG] [24/09/13 17:45:11] [] [Loader.QueueRunner] [1171] [] [Passing the action ID: 5786282, Type:extract.tftp.action to Handler: com.novell.zenworks.preboot.loader.modules.queue.handlers.ExtractTFTPHandler]
[DEBUG] [24/09/13 17:45:11] [] [Loader.ExtractTFTPHandler] [1171] [] [Processing TFTP Extract for content GUID: c745a8c858d6be1cb8aa4822db3dfc9a. (retry - 30)]
[DEBUG] [24/09/13 17:45:11] [] [Loader.ExtractTFTPHandler] [1171] [] [Content of content GUID: c745a8c858d6be1cb8aa4822db3dfc9a is not yet available. Will check again in 10 minutes.]
[DEBUG] [24/09/13 17:45:11] [] [Loader.ExtractTFTPHandler] [1171] [] [Maximum retry count for content GUID: c745a8c858d6be1cb8aa4822db3dfc9a reached, aborting.]
[ERROR] [24/09/13 17:45:11] [] [TFTP replication handler] [1171] [Novell.Zenworks.Prebootwork.TFTP_REPLICATION_FAILED] [Unable to replicate the TFTP folder. For more information, check loader-messages.log]
[DEBUG] [24/09/13 17:45:11] [] [Loader.QueueRunner] [1171] [] [Handler finished processing action ID: 5786282, Type: extract.tftp.action, Status: false]
[DEBUG] [24/09/13 17:45:11] [] [Loader.QueueRunner] [1171] [] [Failed to update to database the action ID: 5786282]
[DEBUG] [24/09/13 17:45:14] [] [Loader.QueueRunner] [12] [] [Failed to update queue action: 5786282, Type: extract.tftp.action, Status: F]

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=Rbs5fYlojj0~ as "ZCM 11.2.4 Monthly Update 1 - see TID 7014163". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

If it is not possible to upgrade to ZCM 11.2.4 Monthly Update 1 at this time, then for ZCM 11.2.4, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=fB3YE8KALsY~ as "ZCM 11.2.4 fix for ZCM TFTP content not replicating - see TID 7013389". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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