Patch Subscription service in constant loop never finishes

  • 7013345
  • 20-Sep-2013
  • 23-Sep-2013


Novell ZENworks Patch Management 11


Patch Subscription - Update Now - in a constant loop never finishes on Patches.
Patch Subscription never completes.
Repeated message in Loader-messages.log from Zenworks Patch Management (ZPM) server.  "logging into the datamodel"


The problem is resolved:
The problem was fixed by updating the format of the offending Microsoft patches so ZPM could process them.
If you have encounter this problem there is a good chance you will not have to do anything to the ZPM server, it will self heal as it gets the correct files downloaded through the subscription update.
If the problem continues there is possibility of corruption to the .pls file on the ZPM server, please do the following steps:
1.  Stop the ZCM services on the ZPM server,  using the "novell-zenworks-configure -c Start" command and selecting the correct number to stop the services.
2.  Delete all the .pls file from under the %ZENWORK_HOME%\zpm\signatures\windows folders.  Note there will be .pls under the Windows, /x86/en  and /x86_64/en folders.
3.  Start the ZCM services on the ZPM server, using the "novell-zenworks-configure -c Start" command and selecting the correct number to start the services.

If this does not address the issue please contact Novell Support.


Some Microsoft patches had some additional format information tied to them, that the loader-services could not handle. The Loader service would crash and the Monitor service would start up the Loader service only to start from subscription download again, putting it in a loop.