Environment
Novell ZENworks Configuration Management
HP ElitePad 900
Situation
Blue Screen of death (BSOD) on reboot of installing the zcm agent on some machines.
When Colw32.exe is ran the machine will freeze and or BSOD.
Memory dump may suggest a windows module at fault "ntrpamp.exe"
When Colw32.exe is ran the machine will freeze and or BSOD.
Memory dump may suggest a windows module at fault "ntrpamp.exe"
The ZCM agent may not register until colw32.exe is renamed.
Resolution
Please contact Novell Technical Support to further isolate the variables involved.
To workaround the issue. Create a options.txt with a single line "/nohw" without the quotes. Place the options.txt in %ZENWORKS_HOME%\bin
Cause
Colw32.exe is ran after the agent install has rebooted to read some hardware information . An environmental variable in the hardware yet to be determined
Additional Information
Adding /nohw to the options.txt tells colw32 not to scan for hardware. The inventory of the device will be missing some of the hardware information like ram, processor etc...