BSOD on ZCM devices after installing the agent

  • 7013342
  • 20-Sep-2013
  • 20-Sep-2013


Novell ZENworks Configuration Management
HP ElitePad 900


Blue Screen of death (BSOD) on reboot of installing the zcm agent on some machines.
When Colw32.exe is ran the machine will freeze and or BSOD.
Memory dump may suggest a windows module at fault "ntrpamp.exe
The ZCM agent may not register until colw32.exe is renamed.


Please contact Novell Technical Support to further isolate the variables involved.
To workaround the issue. Create a options.txt with a single line "/nohw" without the quotes.  Place the options.txt in %ZENWORKS_HOME%\bin


Colw32.exe is ran after the agent install has rebooted to read some hardware information .  An environmental variable  in the hardware yet to be determined

Additional Information

Adding  /nohw to the options.txt tells colw32 not to scan for hardware.  The inventory of the device will be missing some of the hardware information like ram, processor etc...