Upgrade to new Service Desk Appliance fails, when non-English language settings are configured

  • 7013308
  • 17-Sep-2013
  • 25-Nov-2016


Micro Focus Service Desk 7.x


In "Migrate / Upgrade"  Import  from other appliance options will fail to execute and doesn't proceed beyond  the message "Communication checks, please wait",  if the new installed Appliance is setup with Non-English language and keyboard layout.


Always select English as language and keyboard Layout while setting up the Service Desk Appliance 7.x before triggering  upgrade.