Environment
Novell ZENworks Configuration Management 11.2
Situation
The following error is seen when checking for ZENworks updates in ZCC > Configuration > System Updates > Available System Updates > Action > Check for Updates
ERROR:
There was a failure when attempting to contact Novell Customer Center to retrieve available updates. Be sure that you have internet connectivity and that system update has been configured with the correct proxy information: An incorrect http status was received: 403
The correct proxy information is in place in ZCC > Configuration > Infrastructure Management > System Update Settings > Proxy Server Settings
NOTE: This can be empty if there is no proxy required for the ZENworks server to get to secure-www.novell.com
The Entitlement State shows ACTIVE in ZCC > Configuration > Infrastructure Management > System Update Settings > System Update Entitlement
The system update entitlement contract (ALA or Academic License Agreement in one case) was just recently renewed
ERROR:
There was a failure when attempting to contact Novell Customer Center to retrieve available updates. Be sure that you have internet connectivity and that system update has been configured with the correct proxy information: An incorrect http status was received: 403
The correct proxy information is in place in ZCC > Configuration > Infrastructure Management > System Update Settings > Proxy Server Settings
NOTE: This can be empty if there is no proxy required for the ZENworks server to get to secure-www.novell.com
The Entitlement State shows ACTIVE in ZCC > Configuration > Infrastructure Management > System Update Settings > System Update Entitlement
The system update entitlement contract (ALA or Academic License Agreement in one case) was just recently renewed
Resolution
Re-enter the valid system update entitlement code in ZCC > Configuration > Infrastructure Management > System Update Settings > System Update Entitlement > Configure
Change Log
10 Sep 13 - Peter Sumsion - Initial TID Creation