Environment
Novell ZENworks Patch Management 11
Situation
When attempting to set up a RedHat Subscription in ZCC, at Step 3 of the configuration wizard, when attempting to add in the SystemID file, the following ZCC error was produced:
The wizard cannot continue for the following reason(s)" There is no system id file found in the path you have entered. Enter correct systemid path (absolute path).
The wizard cannot continue for the following reason(s)" There is no system id file found in the path you have entered. Enter correct systemid path (absolute path).
Resolution
Workaround: Currently RHN Subscription Management is not supported with ZCM ZPM. Using the RHN Classic method will allow the subscription set up using the SystemID file.
Cause
It was discovered that the RHEL 6 servers were initially registered with RHN Classic, then moved to Subscription Management. After the move, the SystemID files remained on some of the Subscription Management servers.
The SystemID file only applies to systems registered with RHN Classic. There is no SystemID file for systems registered with Subscription Management as it's certificate based.
It was found that the RHEL 5 servers that were under RHN Classic, were able to be successfully registered using those credentials with ZPM.
The SystemID file only applies to systems registered with RHN Classic. There is no SystemID file for systems registered with Subscription Management as it's certificate based.
It was found that the RHEL 5 servers that were under RHN Classic, were able to be successfully registered using those credentials with ZPM.
Status
Reported to EngineeringAdditional Information
Error from ZCC.log:
29 Aug 2013 08:52:06 ============== Exception (begin) ===========================
29 Aug 2013 08:52:06 Exception occured
com.novell.zenworks.subscriptionSession.conf.SubscriptionSessionConfException: com.novell.zenworks.subscriptionSession.server.SubscriptionServerException: XML-RPC fault -9 occurred while communicating with the remote server. Message from server:
Error Message:
Please run rhn_register (or up2date --register on Red Hat Enterprise Linux 3 or later)
as root on this client
Error Class Code: 9
Error Class Info: Invalid System Credentials.
Explanation:
An error has occurred while processing your request. If this problem
persists please enter a bug report at bugzilla.redhat.com.
If you choose to submit the bug report, please be sure to include
details of what you were trying to do when this error occurred and
details on how to reproduce this problem.
at com.novell.zenworks.subscriptionSession.ReplicateSubscriptionImpl.Connect(ReplicateSubscriptionImpl.java:509)
at com.novell.zenworks.admin.pages.subscriptions.wizards.newSubscription.RemoteServerPage.validateRHNSystemID(RemoteServerPage.java:590)
...........more
Additional information about error from RedHat's support page:
29 Aug 2013 08:52:06 ============== Exception (begin) ===========================
29 Aug 2013 08:52:06 Exception occured
com.novell.zenworks.subscriptionSession.conf.SubscriptionSessionConfException: com.novell.zenworks.subscriptionSession.server.SubscriptionServerException: XML-RPC fault -9 occurred while communicating with the remote server. Message from server:
Error Message:
Please run rhn_register (or up2date --register on Red Hat Enterprise Linux 3 or later)
as root on this client
Error Class Code: 9
Error Class Info: Invalid System Credentials.
Explanation:
An error has occurred while processing your request. If this problem
persists please enter a bug report at bugzilla.redhat.com.
If you choose to submit the bug report, please be sure to include
details of what you were trying to do when this error occurred and
details on how to reproduce this problem.
at com.novell.zenworks.subscriptionSession.ReplicateSubscriptionImpl.Connect(ReplicateSubscriptionImpl.java:509)
at com.novell.zenworks.admin.pages.subscriptions.wizards.newSubscription.RemoteServerPage.validateRHNSystemID(RemoteServerPage.java:590)
...........more
Additional information about error from RedHat's support page:
https://access.redhat.com/site/solutions/5107