Environment
NetIQ Advanced Authentication 4.8
Situation
How to obtain the NetIQ debug logs
Resolution
To create logs, use LogCollector tool that is located in the \Tools\LogCollector subfolder of NetIQ distributives.
**Please note, the tool may not work from a network drive.
To obtain logs:
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Copy LogCollector.exe to the local C:\ disk on the faulty computer.
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Run LogCollector.exe.
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In the dialog that opens, click Enable all. As a result, all items in the Debugged components section are selected. Close the dialog.
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Reproduce the steps that caused the problem.
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Run LogCollector.exe again and click Save logs.
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Save the logs to archive.
If you have the issue that involves the NetIQ server components or maybe have a network connection cause, please obtain logs from all depending machines (for example, NetIQAuthenticore Server and workstation with NetIQClient).
Additional Information
Formerly known as 0001.