Individual issues with fingerprint authentication

  • 7013174
  • 28-Aug-2013
  • 28-Aug-2013

Environment

NetIQ Advanced Authentication 4.8

Situation

One employee of our company has a problem with fingerprint authentication by correct finger.

Resolution

The cause of the problem may be in physiological characteristics of the human (dry skin, body temperature). If you have a problem with authentication by correct finger, it’s recommended to breath on the finger before authentication when your skin is very dry OR wipe your finger before authentication in case of very wet skin.

Additional Information

Formerly known as 0033.

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