Standard Credential Provider after NetIQ Client installation

  • Document ID:7013159
  • Creation Date:28-Aug-2013
  • Modified Date:28-Aug-2013
    • Micro Focus Products:
      Access Manager (NAM)
      SecureLogin

Environment

NetIQ Advanced Authentication 4.8

Situation

I’m using Windows 7. After the NetIQ Client was successfully installed I restarted the computer. But after pressing Ctrl+Alt+Del I see the standard prompting of password without any NetIQ references and without any way to select another authentication type. I can enroll the authenticator after logon using NetIQcredentials application from Control Panel.

Resolution

  1. Please open the NetIQ folder with CredentialProvider.dll at Program Files and register this dll manually: regsvr32 CredentialProvider.dll
  2. Ensure that you don’t have the software that can block the third-party credential providers. It can be any DLP software.

Additional Information

Formerly known as 0047.