Environment
NetIQ Advanced Authentication 4.8
Situation
I’m using Windows 7. After the NetIQ Client was successfully installed I restarted the computer. But after pressing Ctrl+Alt+Del I see the standard prompting of password without any NetIQ references and without any way to select another authentication type. I can enroll the authenticator after logon using NetIQcredentials application from Control Panel.
Resolution
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Please open the NetIQ folder with CredentialProvider.dll at Program Files and register this dll manually: regsvr32 CredentialProvider.dll
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Ensure that you don’t have the software that can block the third-party credential providers. It can be any DLP software.
Additional Information
Formerly known as 0047.