Authenticore Server could not create NetIQ.Cipher COM-object

  • 7013157
  • 28-Aug-2013
  • 28-Aug-2013

Environment

NetIQ Advanced Authentication 4.8

Situation

We installed an additional Authenticore Server, but it returns an ERROR:

Could not start Authenticore Server service

Error: Authenticore server could not create NetIQ.Cipher COM-object. Either the object was not registered in the process of system installation or it could not get the Enterprise Key.

Resolution

You’ll need to import your existing Enterprise Key on the new server. This key was generated during configuring of the first NetIQAuthenticore Server and likely has an enk extension. You can import it doing the following: Right-click the Authenticore Tray Manager icon and select Enterprise Key > Restore key. Then press Enter to confirm the action. Please specify the path to your existing Enterprise Key.

If you lost the key, you would need to generate the new key and import it on all existing NetIQ Authenticore Servers. Please note you’ll lose all existing authenticators and other NetIQ settings in this case.

Additional Information

Formerly known as 0049.

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