ERROR: Could not register AuthenticoreService account

  • Document ID:7013155
  • Creation Date:28-Aug-2013
  • Modified Date:28-Aug-2013
    • Micro Focus Products:
      Access Manager (NAM)
      SecureLogin

Environment

NetIQ Advanced Authentication 4.8

Situation

After generating an Enterprise key I got an ERROR: Could not register AuthenticoreService account. I discovered that this user doesn’t exist.

Resolution

  1. Create a user AuthenticoreService manually;
  2. Uninstall the Authenticore Server;
  3. Reboot;
  4. Install the Authenticore Server;
  5. Generate an Enterprise key;
  6. Reboot.

Additional Information

Formerly known as 0051.