Environment
NetIQ Advanced Authentication 4.8
Situation
I can’t find NetIQtab of user properties in Active Directory Users and Computers.
Resolution
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Please ensure that you have NetIQ Administrative Tools component installed on this server.
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Ensure that ADUC was closed during installation. Please try to uninstall it, restart the machine and install it again.
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Try to open ADUC using cmd: dsa.msc
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Check the existence of registry nodes: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\Snapins\{A1AC2E83-2C4A-4200-A875-170F728152C0} and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\NodeTypes\{bf967aba-0de6-11d0-a285-00aa003049e2}. If no, please collect the MSI logs: msiexec /i “installername”.msi /l*v “fullpathtothelogfile”.
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Check the existence of NetIQ tab in user’s properties in NetIQ UserViewer MMC.
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Look for any errors in Event Viewer after opening of ADUC.
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Create a new SR and describe what you did and what you got on all of these actions in details.
Additional Information
Formerly known as 0052.