How to obtain NetIQ Access Manager logs for NetIQ plugin

  • Document ID:7013153
  • Creation Date:28-Aug-2013
  • Modified Date:28-Aug-2013
    • Micro Focus Products:
      Access Manager (NAM)
      SecureLogin

Environment

NetIQ Advanced Authentication 4.8

Situation

How to obtain NetIQ Access Manager logs for NetIQ plugin

Resolution

To enable NetIQ Access Manager logs please do the following:

  1. Open NetIQ Access Manager web console: https://<NAMServerPath>:<NAMServerPort>/nps/.
  2. Follow menu: Devices – Identity Servers – IDP-Cluster.
  3. In General tab open menu Logging.
  4. Set the following options:
    File logging: Enabled;
    Echo to console: Enabled;
    Set Application and Liberty Component File Logger Levels to debug.
  5. Press Apply, then OK.
  6. Switch to menu: Devices – Identity Servers.
  7. In Identity Servers list click Update All for IDP-Cluster.
  8. Update all configurations. Wait until Status becomes Current.
  9. Switch to menu: Devices – Access Gateways.
  10. In Access Gateways list click Update All for AG-Cluster.

Then reproduce the issue again.

To obtain the logs:
  1. Open NetIQ Access Manager web console: https://<NAMServerPath>:<NAMServerPort>/nps/.
  2. Follow menu: Auditing- General Logging.
  3. Check log /var/opt/novell/nam/logs/idp/tomcat/catalina.out in Identity Servers group.
  4. Also copy full URL string from browser.

Additional Information

Formerly known as 0053.