ERROR: Could not load the required BioAPI BSP module

  • Document ID:7013151
  • Creation Date:28-Aug-2013
  • Modified Date:28-Aug-2013
    • Micro Focus Products:
      Access Manager (NAM)
      SecureLogin

Environment

NetIQ Advanced Authentication 4.8

Situation

I successfully enrolled authenticator, but can’t authenticate using it because of the ERROR: Could not load the required BioAPI BSP module

Resolution

The ERROR: Could not load the required BioAPI BSP module appears in case when the authentication provider was installed on workstation, but workstation has not been restarted after this installation.

  1. So please first of all ensure that workstation has been restarted after provider’s installation.
  2. Ensure that authentication providers was successfully installed on this workstation.

Additional Information

Formerly known as 0055.