Can't logon using Digital Persona reader

  • 7013146
  • 28-Aug-2013
  • 28-Aug-2013

Environment

NetIQ Advanced Authentication 4.8

Situation

We use Digital Persona readers with BIO-Key BSP, but we see white square when trying to authenticate on Windows 7.

Resolution

We can get the Digital Persona readers working but not in UILess mode. So the user will have to enter their username, select fingerprint and then press the arrow. This will bring the BIO-Key BSP in the foreground and the DP reader will work.

To achieve this remove (or rename) the UILessModule REG_SZ setting from HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BSP\{EC4AC729-B969-6E46-BD2F-56B6055E18F8} (x64) or HKEY_LOCAL_MACHINE\SOFTWARE\BSP\{EC4AC729-B969-6E46-BD2F-56B6055E18F8} (x86).

Additional Information

Formerly known as 0060.

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