After applying a Data Encryption Policy, Removable Storage Devices are not accessible

Document ID:7013144
Creation Date:28-Aug-2013
Modified Date:28-Aug-2013
- Micro Focus Products:
  ZENworks Configuration Management
  ZENworks Endpoint Security Management

Environment

Novell ZENworks Configuration Management 11.2 Endpoint Security
Novell ZENworks Endpoint Security Management 11.2 Policies
Windows XP SP2

Situation

On a device running Windows XP SP2, after applying a Data Encryption Policy, when a Removable Storage Device is inserted, it is not accessible to Windows.

Resolution

Upgrade Windows XP to SP3

Cause

The Filter Manager does not support Windows XP SP2 (Microsoft ended support for SP2 on XP in July 2010).