User is able to enroll an authenticator, but can’t logon using it

  • Document ID:7013131
  • Creation Date:27-Aug-2013
  • Modified Date:29-Aug-2013
    • Micro Focus Products:
      Access Manager (NAM)
      SecureLogin

Environment

NetIQ Advanced Authentication 4.8

Situation

User is able to enroll authenticator, but cannot logon using it.

Resolution

NetIQ requires an appropriate authentication provider(s) to be installed and registered on Authenticore Servers in order to match enrolled authenticator. Ensure that an appropriate authentication provider is installed on every NetIQ Authenticore Server.

If the authentication provider does appear to be installed on the Authenticore Server, then it is possible that registration of the it was not successful.

  1. Open RegBSP11.exe tool from \Tools\BioAPI_20_Framework\ subfolder of the NetIQ distributives. Check that all authentication providers modules from left panel is registered and exist at the right panel. Register necessary modules manually when needed.

  2. Uninstall and re-install the authentication provider from the NetIQ distributives. Reboot the Authenticore Server.