The user was not found when logon

  • Document ID:7013130
  • Creation Date:27-Aug-2013
  • Modified Date:29-Aug-2013
    • Micro Focus Products:
      Access Manager (NAM)
      SecureLogin

Environment

NetIQ Advanced Authentication 4.8

Situation

When I try to authenticate to logon OS freezes on more than 1 minute, then I get the error: “The user was not found”

Resolution

Check DCs and DNS Server availability.

Additional Information

Formerly known as 0022.