Errors while installing NetIQ on thin clients running on Windows XP Embedded

  • 7013127
  • 27-Aug-2013
  • 29-Aug-2013

Environment

NetIQ Advanced Authentication 4.8

Situation

Error installing NetIQ Client when installing on thin client running on Windows XP Embedded: during installation you receive errors starting the NAAF Log Broker Service; either user does not have permissions, or a dependent service cannot be started.

Resolution

Officially we don’t support Windows XP Embedded, but you can try to install NetIQ on it at your own risk.

NetIQ Client automatically (mandatory) installs the Client Logging components. This is the only NetIQ Client component that is installed as a service. The NAAF Log-Broker Service dependencies include the Remote Procedure Call (RPC) Locator Service, which may appear in the Services list on Windows XP Embedded with startup type = Manual.

Confirm that you can start this service in the Services.msc console. If you receive an error that the file is not found, then you must manually locate and copy the file “Locator.exe” into the C:\Windows\System32\ directory. As most thin clients do not provide Windows XP Embedded installation media, it may be necessary to copy the Locator.exe from a standard Windows XP system. Ensure that the Service Pack level of the Windows XP system is equal to, or newer than the XP Embedded system.

Once you’ve copied “Locator.exe” into the C:\Windows\System32 directory, attempt to start the RPC Locator Service manually.

If successful, retry installation of the NetIQ Client.

Additional Information

Formerly known as 0019.

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