BSOD after NetIQ Client installation in case of using Novell

Document ID:7013118
Creation Date:27-Aug-2013
Modified Date:29-Aug-2013
- Micro Focus Products:
  Access Manager (NAM)
  SecureLogin

Environment

NetIQ Advanced Authentication 4.8

Situation

We use Novell ZCM at workstations. After NetIQ Client installation on some laptops we got blue screen with an error stating that the “Winlogon Process terminated unexpectedly”, the error code is 0xC0000005. If we uninstall the NetIQ Client, everything returns to normal.

Resolution

Please use this fix from Novell: http://www.authasas.com/download/novell-gina-bsod-fix/

Additional Information

Formerly known as 0011.